Shipping and Returns Policy

Shipping policy

All domestic orders (orders within Australia) will be shipped out within three (3) working days of receiving payment.

Within Australia please allow 2-4 working days for your order to arrive. Standard Shipping cost is calculated at checkout. 

All international orders (orders outside Australia) will be shipped out within three (3) working days. Delivery times are dependent on location. Shipping cost is calculated at checkout.

Returns/Exchanges

30 days from purchase date

If for any reason you aren’t feeling 100% satisfied with your purchase, you may return the item(s) you’ve purchased for a full refund (excluding the original shipping costs) as long as the return is lodged within 30 days from the purchase date. Items must be unworn, unused and in a saleable condition with the original tags and original packaging.

For all exchange orders you will have to pay the shipping fee to have the exchange parcel shipped out to you.

Please note, any items marked FINAL SALE are not able to be returned, exchanged or receive store credit unless deemed faulty. 

To initiate a return please contact us at info@urbansurgeon.com